Can I return
or exchange a product that I ordered?
Yes. YEF strives to provide customers with the best
service. But in the event that we send you a defective or incorrect item, we
accept returns and exchanges (subject to product availability). Returns are
processed in accordance with our Return Policies.
Please take into consideration that we
only accept qualifying returns and exchanges.
We accept returns or exchanges if:
1. You received a defective product.
2. You received
an incorrect product.
YEF will give you a refund if the
defective claim or mistake is confirmed to be valid, and if the defective or
incorrect items are returned in its original packaging. We will return your payment in cash
through bank deposit or through credit card reversal within 7 working days upon
clearing our inspection.
Exchanges will be subject to product
availability. You may also opt to exchange with a different product or products
of the same price. If the product is available, we will ship the replacement
item within seven (7) working days upon clearing our inspection. If the product is unavailable, we can give you a
How can I return or exchange a defective or incorrect
1. Please send us
an email within five (5) calendar days upon receipt of defective or incorrect
item using our website’s contact form and provide the following information:
Date of Receipt of Item
Item Brand/Item Kind or Name/Quantity/Color
Reason for Return or Exchange (Please indicate if it’s a Return or Exchange).
2. Wait for our
email with instructions on what to do next.
3. When sending a
product for Return or Exchange please include the necessary information and the
“Order List” that is included in every purchase on the return parcel for us to
identify your purchase and for a smooth process.
4. Product must
be in its original packaging upon return.
5. All refunds are processed within seven (7) working days once the returned products clear our